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Unit 20 covers the necessary topic of troubleshooting common problems that might arise when teaching language-learners. One such issue is what to do on the first day of class as this is an important day to set the tone of the ongoing course. The unit gave many sample activities and warmers that a teacher could use to build rapport and start a course effectively. This unit also covers the issues that arise when students are at different levels and what teachers can do to combat this. Other issues covered were large classes, reluctant students, use of native language, and problems with listening skills. All of these are helpful to know how to handle if and when they arise in class.
